Who are we
Vapor Clean Limited operates a commercial and domestic cleaning business via offering services to customers through this website.
Personal information we collect
We collect your personal information when you enter your details on forms on our website, when you contact us (in writing, by post, email, or posts and messages via the social media platforms that we support, or by phone).
When you complete a “contact us”, “online quote” form online.
When you contact us via this website, by completing a “contact us” form, “online quote”, we may need to use your personal details to deal with your enquiry. The details may include your name, address, landline telephone/mobile number, and/or email.
How long we keep your personal information
We use your personal information only to send you the information you have requested from our company and to provide the services you have requested. We will not keep your information for any longer than is necessary in the provision of our services. We are also required by law, under HMRC rules to hold records for customers for a period of 7 years to comply with tax regulations.
Why we collect your personal information –
- To provide you with a service that you may request from us.
- To meet our legal obligations.
- To re-contact you about our services.
Who we share your personal information with
Your personal information is only used by Vapor Clean Ltd as detailed above.
We do not share your personal information with any third parties.
We do not sell your personal information to any third parties, for any reason whatsoever.
How we keep your personal information secure
Vapor Clean Ltd are committed to keeping your personal information secure. All personal information collected via our website is stored in a secure area to protect it from being accessed or used inappropriately.
How we keep your personal information accurate
Vapor Clean Ltd will ensure that your personal information is kept accurate and up to date as far as is reasonably possible. We encourage you to advise of any changes to your information.
Where you have opted-in to receive news, we will use only relevant personal information to contact you.
News and promotional email marketing
Where you have selected to receive news and promotional email marketing, by ticking the appropriate box on our web forms we will use only relevant personal information to contact you.
We may communicate with you by email, post, phone, SMS text message and social media posts and messaging where you have provided consent at the time we collect your personal information.
Updating your preferences
If you do not wish to receive information by email from Vapor Clean Ltd, please use the unsubscribe feature on any promotional email received, e mail us quoting, ‘please unsubscribe me’ in the subject line, or use our ‘contact us’ form to request that your details are removed from our database. In this case, we will only retain your personal information, where our legal or regulatory obligations require us to do so.
Requesting a copy of your personal information
If you wish to request details of personal information held on systems and in hard copy, (Subject Access Request) stored by Vapor Clean Ltd please contact us in writing via post or email.
If you wish to report a concern you can contact the Information Commissioner’s Office helpline on 0303 123 1113
Transferring personal information outside of the UK
Vapor Clean Ltd do not expect to transfer data outside of the European Economic Area (EEA).
The data controller responsible for our website is Vapor Clean Ltd.
Links to third party websites
Our website, emails and social media pages may contain links to websites operated by third parties. Vapor Clean Ltd are not responsible for privacy notices, policies, services offered, or other site content displayed on third party websites.
Changes to our Privacy Notice and Policy
We review our privacy notice and policy from time to time and will display the current version on this webpage. Last updated June 2018.
How to contact us
If you have any questions about how Vapor Clean is using your personal information, please Contact us:
Vapor Clean Ltd
1st Floor, Dairy Unit, Ebdon bow Farm, Wick Saint Lawrence, Weston Super Mare, BS22 7YU
Contact email address: [email protected]
Telephone: 01934 611242